We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy.
- We will listen effectively to our customer’s requests and promptly take the necessary actions to assist them. We will keep our customers informed of unexpected delays in service.
- We will inform our customers of normal processing time, when they can expect completion and any delays that may arise in the process.
- We will touch base with our customers to update them as to where we are in the process of their requests.
- We will respond to website queries/requests within 24 hours during normal business hours.
- We will finish our dealings with our customers in a courteous and professional manner.
- We will respond to e-mails within 24 hours during normal business hours. If it’s a complicated matter, we’ll respond immediately to tell you how long will it take and will get back to you once we have completed the process.
- We will also provide you with a 24 hour mobile contact number in case anything unforeseen comes up.
- We will keep you informed of any changes that may arise related to your travel bookings.
- We will monitor you from your arrival till the time you leave to ensure that everything is well taken cared of and your holiday runs smoothly.
- We will update our e-mail notification message when we will be out of the office for an extended period of time (full day or more). We will indicate our expected return date and indicate a contact person (if applicable).
- We will make our goal to exceed the expectations of our valued guests.
- We will work to anticipate the needs of those we serve by proactively working to meet our customers travel needs.
Your e-mail address or any other information you provided is used only for correspondence relating to your holiday or tour. We do not in anyway divulge your personal information.
After your tour, our dedicated team will contact you to ask for your for feedback about your travel experience with us. We will be open to hearing your comments and suggestions so as to improve the quality of our service.